FOTO-PROVA-DORIA-2
COSTUMER CARE

RETURNS AND REFUNDS

Right of withdrawal for Doria 1905 Products

The customer has the right to withdraw from any order relating to Doria 1905 Products, without giving any reasons and with any declaration, as long as explicit, delivered to Doria 1905. The right of withdrawal is however excluded in relation to sealed Doria 1905 Products that are not are ready to be returned for hygienic reasons.

Information regarding the right of withdrawal (ex art. 49, paragraph 1, lett. (h) of Legislative Decree no. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good. To exercise the right of withdrawal, it is necessary to inform Doria 1905 (Neo.B-Lab Srl - Via Baracca 53 - 73024 Maglie (LE) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post, fax or e-mail).

Where the customer decides not to use the attached standard withdrawal form, he must submit any other explicit declaration of his decision to withdraw from the contract. It is also possible to electronically fill in and send the standard withdrawal form or any other explicit declaration to that effect via the Doria website. In this case, Doria will immediately send a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail). The deadline set for the withdrawal is considered respected if the customer submits his declaration before the expiry of the 14-day deadline starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

Effects of the right of withdrawal

Following the withdrawal from this contract, Doria 1905 will reimburse all payments made by the buyer, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered by Doria 1905), without undue delay and in any case no later than 14 days from the day on which oria 1905 is informed by the customer of the decision to exercise the right of withdrawal.

These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this refund.

The refund may be suspended until Oria 1905 receives the returned products or until the customer demonstrates the shipment of such goods, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract. The Products must be returned - properly packaged in their original packaging, not damaged, damaged or soiled and equipped with any accessories, instructions for use and documentation.

In case of loss of the original packaging, the Customer must, at his own expense, replace it in order to be able to return the oria 1905 Products; - equipped with the transport document (present in the original packaging), in order to allow oria 1905 to identify the customer (order number, name, surname and address); - without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow resale). If the returned product does not comply with the provisions of the preceding paragraph, or the exception to the right of withdrawal indicated in paragraph 6 in relation to sealed products is made, the withdrawal will not be effective. The costs of returning the goods are borne by Doria 1905 as long as the customer uses the return documents provided by Doria 1905 and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.

Standard withdrawal form
The customer who intends to withdraw from the contract using the standard withdrawal form downloadable here is requested to fill it in and send it to: Neo.B-Lab Srl- Via Baracca 53 - 73024 Maglie (LE), e-mail: revoca@doria1905.it Ferma remaining the possibility for the customer to exercise the right of withdrawal by communicating to Doria 1905 any other explicit declaration of his decision to withdraw from the contract, alternatively to the use of the standard form indicated above, the customer can use the following standard text

I / we (*) hereby notify the withdrawal from my / our (*) contract concluded for the purchase of the following goods / services (*)

- ordered on (*) / received on (*)

- name of the buyer (s)

- address of the buyer (s)

- date

(*) Delete the unnecessary wording Neo.B-Lab Srl - Via Baracca 53 - 73024 Maglie (LE)

Right of withdrawal for the Products of Doria 1905 Partners

The buyer has the right to withdraw from any order concerning the Products of the Doria 1905 Partners. The right of withdrawal is however excluded in relation to sealed Doria 1905 Partner Products that are not suitable for return for hygienic reasons or related to protection. of health and that have been opened after delivery, such as, but not limited to, cosmetic products for the care and beauty of the body. If the customer decides to return the purchased products, he can use the return label received with the order. If the customer needs a new return label, they can contact Customer Service one (see contact details listed at the bottom of the page) and request one. Please always use the return label provided by Doria 1905 for the return in order to avoid unnecessary additional costs.

Information regarding the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of the Consumer Code)
The customer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good To exercise the right of withdrawal, it is necessary to inform Doria 1905 of the decision to withdraw from this contract by means of an explicit declaration to that effect (for example, with a letter sent by post, fax or e-mail). To this end it is possible, but not mandatory, to use the standard withdrawal form downloadable here or to use the standard text indicated in point 7.3. If the customer decides not to use the standard withdrawal form, he may submit any other explicit declaration of his decision to withdraw from the contract. The deadline set for the withdrawal is considered respected if the customer submits his declaration before the expiry of the 14-day deadline starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires possession physical of the last ordered good. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

Effects of withdrawal
Following the withdrawal from this contract, Doria 1905 will reimburse all payments made by the buyer, including delivery costs (with the exception of any additional costs resulting from the choice of a type of delivery other than the standard one offered by Doria 1905), without undue delay and in any case no later than 14 days from the day on which Doria 1905 is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this refund. The reimbursement may be suspended until Doria 1905 receives the products or until the customer demonstrates that the goods have been shipped, if earlier.

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.

The Products must be returned

- correctly packaged in their original packaging, not damaged, damaged or soiled) and equipped with all accessories, instructions for use and documentation. In case of loss of the original packaging, the Customer must, at his own expense, replace it in order to be able to return the Doria 1905 Products;

- with the transport document (present in the original packaging), in order to allow Doria 1905 to identify the customer (Order number, name, surname and address);

- without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow resale).

The costs of returning the goods are borne by Doria 1905 as long as the customer uses the return documents provided by Doria 1905 and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.

Standard withdrawal form
The customer who intends to withdraw from the contract using the standard withdrawal form downloadable here is requested to complete it and this form and send it to:

Neo.B-Lab Srl - Via Baracca 53 - 73024 Maglie (LE), e-mail: revoca@doria1905.com. Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating to Doria 1905 any other explicit declaration of his decision to withdraw from the contract, alternatively to the use of the standard form indicated above, the customer can use the following standard text.

I / we (*) hereby notify the withdrawal from my / our (*) contract concluded for the purchase of the following goods / services (*)

- ordered on (*) / received on (*)

- name of the buyer (s)

- address of the buyer (s)

- date

(*) Delete the unnecessary wording and send this communication to: Neo.B-Lab Srl - Via Baracca 53 - 73024 Maglie (LE),
e-mail: info@doria1905.com