Do you need help?
Frequently Asked Questions
How to buy and order
No, you only need an email address to place an order and track it. We recommend creating an account to speed up the checkout process and to access your Wishlist and order updates.
If you create a Doria 1905 account and place an order, you will be automatically enrolled in our loyalty program. Every item you purchase brings you closer to unlocking exclusive rewards, including priority customer service, private sales, and product customization.
Learn more about our loyalty program
Click on Forgot your password? on the login page and enter your email address. You will receive an email with instructions. It may take a few minutes to receive the email; please ensure it has not been filed in your spam folder.
If you would like to receive updates on new arrivals, current trends, and exclusive promotions, subscribe to our newsletter by entering your email address in the appropriate section at the bottom of the Homepage.
Here is a simple guide:
- Choose a category from the drop-down menu or by searching through the many products on the Shop page. Alternatively, click Search to look for a specific model.
- Select the item you like and click Add to cart. Once you have chosen the items to purchase, proceed to checkout.
- Log in to your account or sign up if you haven't already. If you don't have an account, you can continue as a guest.
- Enter your address, payment information, and shipping details to complete the order. Once the payment is confirmed, we will carefully prepare your hat and send it to the address provided. You will receive every update via email!
Click on Size guide on the product page to see the conversion table.
Yes, you can request to cancel an order for an item before it is ready for shipment. Go to the Orders and returns section.
Unfortunately, it is not possible to add products to an order that is already being processed, so you will need to purchase them separately. For more information, visit the Orders and shipping section.
Payments
The currency you use to pay is determined by the order destination and will be shown at checkout before you finalize your purchase. If the currency you choose is not available, your order will be in EUR to ensure a competitive exchange rate.
If you pay by debit card or PayPal, the amount will be charged when you receive the order confirmation.
- Visa
- MasterCard
- Maestro
- American Express
- Discover
- Diners
- JCB
- JDpay (mainland China only)
- PayPal
- Tamara
- Apple Pay
- Afterpay (United States and Australia only)
- Klarna (available only* in the United States, United Kingdom, Germany, Austria, Switzerland, Belgium, Italy, France, Sweden, and the Netherlands)
- UnionPay
- iDEAL (Netherlands only)
For your security, all payment checks are carried out at the time of purchase.
We keep your personal data private and confidential and will only share it with your consent or if legally permitted. For more details, consult the Doria 1905 Privacy Policy.
Product availability and customization
You can receive a notification when a sold-out item becomes available again. To do so, go to the item's page, click on the size selection drop-down menu, then click on Can't find your size? Get notified as soon as it's available, select your size, and enter your email address.
Unfortunately not. To allow all of our customers to purchase the most sought-after items and because products are often made upon receipt of the order, we do not offer reservation services.
The items you ordered will be carefully placed inside a protective box and within the original packaging, in order to ensure that the products arrive in perfect condition.
Shipping, Taxes and Duties
Every Doria 1905 order has shipping costs that vary based on size, weight, and destination. The good news is that we offer a flat shipping rate for orders over a certain price threshold: this means that in this case, you can purchase multiple items while paying a single shipping fee. You will see the rate at checkout.
Once your purchase is confirmed, your order will be shipped within 2 working days. Delivery takes between 2 and 7 working days, depending on the destination and the shipping method chosen. Delivery times are calculated from the moment the order is shipped and are purely indicative.
You can also track the status of your order in your Doria 1905 account in the Orders and returns section.
Doria 1905 ships to the following destinations on a DDP (Delivered Duty Paid) basis:
European Union (excluding the Canary Islands), United Kingdom, USA, Canada, Australia, Switzerland, Singapore, Republic of Korea, Mexico, Qatar, Norway, Saudi Arabia, Taiwan Region, UAE, Japan, Brazil, San Marino, Colombia, Chile, Argentina, Bahrain, and Turkey.
This means that all applicable taxes and duties are included in the final purchase price, and there are no additional costs due upon delivery.
If you select a DAP (Delivered At Place) destination—that is, outside the countries listed above—the price to be paid to Doria 1905 will not include import duties or sales taxes. As the recipient of the order, you will be required to pay these taxes directly to the courier to release the order from customs.
For US customers, Doria 1905 does not collect sales or use taxes. Your purchase may be subject to sales or use tax unless the shipping location is exempt from taxation. Many states require a year-end statement for taxable purchases that were not taxed (including internet purchases) and the payment of use tax on those purchases.
For further information, please contact your local customs office/relevant tax authority.
We are working to make shopping on our site more sustainable, and for this reason, we have removed invoices from Doria 1905 packages. Log in to your Doria 1905 account on the website to download it.
Returns and Refunds
We offer a refund (excluding shipping costs) on all items returned within 15 days of the delivery date and provide a free collection service for all returns.
To arrange a return, open the Orders and returns section in your account.
We suggest you book your collection as soon as possible to comply with the 7-day window required by our returns policy. Every returned item must be unused, undamaged and still have all tags attached. All boxes or cases received with the order must be included in your return. If anything in your return is damaged or missing, we may not be able to process your refund. For more information on how to cancel and return an order, visit the Returns and refunds section.
To book a return, go to Orders and returns in your Doria 1905 account.
For our free courier return service, select Via courier, choose your preferred date and time, and we will send you a confirmation email with the next steps. You can also reschedule your pick-up in the Orders and returns section of your account.
If you prefer to return your items in person, select the In-store or Drop off option instead. Prepare the package with the return documents included in your order and take it to the selected store/drop-off point along with your return confirmation email.
Yes, all Doria 1905 orders that must pass through customs will include a receipt, also known as a Return Note. When preparing your return, you must include the Return Note on the outside of the Doria 1905 box.
Here is how to do it:
- Go to the Orders and returns section if you have an account, or provide the order reference number and your email.
- Find the order you want to return and click Return item.
- Select the items and the reasons for your return.
There are two ways to arrange a return. Depending on your location, one of these will always be available.
1. Book a return with collection
Select your return address and the number of packages, schedule a date and time for collection, and click Book collection.
2. Take your return free of charge to one of our Doria 1905 boutiques or a nearby drop-off point
Select the In-store or Drop-off option in your account and take your return to the selected boutique or drop-off point.
Prepare your return
- Place your item inside the Doria 1905 packaging, ensuring you include any boxes, protective bags, or cases.
- Attach your return label to the outside of the packaging.
- If you received a return note in your order, attach it to the outside of your package.
- Hand the waybill to the courier. Note the waybill number to track your return.
Ask the courier to scan the package at the time of collection (whether at your address or at a drop-off point). This will ensure that the package is tracked.
You can track your return using the number assigned to your return label. Once we receive your return, it will be processed. This may take up to 6 calendar days. As soon as the return request is accepted, we will send you a confirmation email.
We apologize, but as these items have been created exclusively for you, we cannot accept their return.
Size and Fit
To view our size charts, select Size guide, above the Select size section, on the product information page.
To view the dimensions, fit, and measurements of our product, go to the Size and fit section on the product page. You can find information on care and materials in the Product details section.
A product's size refers to the measurement on the label, the fit describes how the style adjusts to the head, while the material indicates what a given product is made of. For more information, see the Product details and Size and fit sections on the product page.
If your item is not quite right, you can return it using our returns service and request a size exchange. You can do this yourself by sending us an email or by contacting our Customer Service.
Discounts and Promotions
To receive all the latest news on exclusive promotions, new arrivals, and early access to sales, subscribe to our newsletter.
Given the nature and craftsmanship of our products, Doria 1905 does not offer periods of discounts or promotions.
However, by creating a customer account and subscribing to our newsletter, you will become part of our world, receiving exclusive offers and private sales tailored just for you.


